Since 2018, it has been supporting insurance companies in designing and implementing consistent, predictable customer service processes, working in partnership with, amongst others, its global partner – Europ Assistance. BDAA takes responsibility for coordinating claims settlement processes, managing a network of specialist partners and communicating with end customers. A state-of-the-art call centre, dedicated systems and flexible collaboration models enable us to improve service quality, reduce processing times and provide real relief for the insurance company’s internal structures.